FAQs // Shipping + Returns

Parks&Bella® is a company which operates with their partners/suppliers internationally, as well as domestically. Shipping from these partners may result in your item to taking anywhere from about 1 week to 4 weeks for delivery (dependent on location, time, weather, and circumstance). We process orders within 2-5 business days of purchase.

For your reference and assurance, our global and domestic suppliers provide us with tracking numbers for your orders and at any time we'd be glad to assist and check on the status of the package if the item has not arrived within the 1-4 week time frame. Please do not panic if it does not show up immediately, rest assured that your item is on its way ☺

WHERE IS THE STORE BASED?
  • We are based in The United States!

    WHERE DO YOU SHIP FROM?

    • We ship from 3 different sweat-free factories around the world. So, please understand please your items may be shipped separately if you order more than one item.
    DO YOU ACCEPT ORDERS PLACED OVERSEAS?
    • We sure do! We proudly ship worldwide!                                            
    HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
    • Order processing time takes 1-7 business days before shipment. Deliveries can take 1 week to 4 weeks, depending on the item you purchased. For further inquiries, you can simply click on 'CONTACT US' or email us at parksandbella@gmail.com to check on the status of your item. 
        • IMPORTANT NOTE:  In some cases, shipping may take longer due to various factors (ie; time of year order placed such as Thanksgiving, Christmas, Chinese New Year, Deepavali and other major holidays). 
        • IMPORTANT NOTE: Orders CANNOT be cancelled after a confirmation email has been sent to you. 
        • IMPORTANT NOTE: If you plan to give one of our items as a holiday gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates.

        • IMPORTANT NOTE: Any change of address once the item has been shipped out, will not be under our responsibility. So, please carefully enter your address and please make sure it is in ENGLISH.

      IT'S BEEN OVER 4+ WEEKS AND I HAVE NOT RECEIVED MY ORDER, WHAT CAN I DO?

        • We have stated a few examples why receiving your order might take longer than expected. If you still haven't received your order within the timeframe given above, please contact us. We'll take care of it for you ☺
        I HAVE RECEIVED ONLY PART OF MY SHIPMENT, WHERE ARE THE OTHER ITEMS?
        • We ship from different parts of the world so some items might arrive earlier than others. If you'd like to know the status of your other items, kindly refer to the "TRACK MY ORDER" feature on our website by adding your tracking number or please email us with your name and order number.
        WHY HAVE I NOT RECEIVED ANY ORDER CONFIRMATION DETAILS?
        • Most cases this is because a customer has accidentally entered their email with an error. Throughout the process we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice. If you believe you may have entered your email wrong please contact us and we will fix it for you.
          WHAT IS YOUR STORE'S RETURN & EXCHANGE POLICY?
          • Returns or exchanges apply to any of our items except for our water bottles! If there are defect(s) in the product(s) and the attention should be informed to us no longer than 7 days after receiving the item. So make sure you are ordering the correct item, size, and color. 
            I ENTERED MY ADDRESS WRONG! CAN YOU PLEASE CHANGE IT?
            • Yes! If you contact us within 24 hours we can change your order once you provide us the correct address. Otherwise we do not accept responsibility for wrong addresses. Please enter your address carefully and enter the address in ENGLISH.

              SHIPPING POLICY

              • IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after purchase. Costs to reship the package will be invoiced to you, the customer.


              Parks&Bella® is not responsible for destination country tax and / or duty charge that may occur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country, prior to ordering.

              Parks&Bella® will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.

              If the order arrives at your country and...

              • The customer refuses to accept the package
              • No attempt is made in the country of destination to deliver the package. 

              Parks&Bella® reserves the right to abandon the package(s) and will not be responsible for any replacement or refunds.